Fewer Trips. More Digital Solutions.

The Silhouette Group has clear guidelines for business travel. When in-person attendance is not required, we use digital options or rely on our international subsidiaries, regional offices, and local service providers. In many markets, for example, opticians and distribution partners can be supported directly by local Silhouette employees.

Supplier audits are an exception. They are an important part of our supplier relationships and are used, among other things, to assess compliance with requirements related to quality, working conditions, and environmental standards on site. Where possible, we also work with local external service providers to conduct these audits.

Fewer Commutes Through Remote Work
We have also created more flexibility around daily commuting. The remote-work policy introduced during the pandemic remains in place: Employees whose roles allow it can continue to work from home up to two days per week, eliminating their commute on those days.

Around 60,000 Package Shipments Avoided Each Year
Another area we addressed is our claims and returns process. The process has been digitized across Europe for all three of our brands. Claims can now be assessed and processed based on photos, so defective parts no longer need to be routinely shipped in for evaluation. As a result, around 60,000 package shipments are avoided each year.